Terms of Service

Effective date: 12 September 2026. These terms are a contract between you and the publisher of Ingrelo ("Ingrelo", "we", "us").

1. Accepting these terms

By downloading or using the Ingrelo app (the "App") you agree to these terms. If you do not agree, do not use the App. If you use the App on behalf of an organisation, you confirm you are authorised to accept these terms for it.

2. What Ingrelo is

Ingrelo reads an ingredient list from a photograph of a product label and returns a general explanation of the ingredients: their function, benefits, and cautions such as acne triggers, irritation risk and pregnancy-related warnings. Notes can be personalised using profile information you choose to enter.

3. Not medical advice

4. Your licence to use the App

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, in accordance with the app store terms that apply to your device (for iPhone apps, Apple's Media Services Terms and Conditions, including the standard end-user licence terms). Where those terms conflict with these terms, those terms prevail to the extent of the conflict. You may not copy, modify, distribute, sell, lease, reverse engineer or attempt to extract the source code of the App, except where such restriction is prohibited by law.

5. Acceptable use

You agree not to:

• use the App for anything unlawful, or to analyse products you are not permitted to inspect;
• attempt to gain unauthorised access to our systems, or interfere with the App's operation;
• abuse, overload, scrape or otherwise use our backend beyond normal use of the App;
• resell access to the App or represent its assessments as clinical or professional advice.

6. Automated analysis and accuracy

Results are produced with automated text recognition and a machine-learning model, and are probabilistic by nature. Text recognition can misread labels, and ingredient assessments reflect general knowledge, not your individual circumstances. Estimated product names are generated from visible text and may be inaccurate. Always check the physical package. We may improve, change or remove the ingredients knowledge, risk flags, scoring and prompts at any time, so results may differ between versions.

7. In-app purchases and subscriptions

The currently distributed version of the App has no in-app purchases. If paid features are introduced, these terms apply to them:

• Payment is charged to your Apple Account at confirmation of purchase.
• Subscriptions renew automatically for the same period at the same price, unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within the 24 hours before the end of the current period.
• You can manage or cancel your subscription in your App Store account settings after purchase. Deleting the App does not cancel a subscription.
• The price, period and any trial length are shown in the App before you confirm a purchase, and the price shown at that moment is the price that applies.
• If a free trial applies, any unused portion is forfeited when you purchase a subscription.
• Refunds are handled by Apple under its refund policy. Ingrelo cannot issue refunds for App Store purchases.

8. Privacy

How we process photos, ingredient text and your profile is described in our Privacy Policy, which forms part of these terms.

9. Third-party services

The App relies on third-party services — cloud infrastructure (Supabase), a language-model provider (OpenAI) and the app store you downloaded it from (Apple). Their availability and terms are outside our control, and their terms may also apply to you. Links to third-party sites are provided for convenience only; we are not responsible for their content.

10. Our intellectual property

The App, its name, logo, design, text and underlying software are owned by us or our licensors and are protected by intellectual-property laws. These terms do not transfer any ownership to you. You may not use our name or logo without our prior written permission.

11. Availability and changes to the service

The App is provided on an ongoing basis, but we may change, suspend, or discontinue any part of it — including free features and scan limits — at any time. We may also release updates that you need to install to keep using the App.

12. Disclaimer of warranties

To the maximum extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that any analysis will be accurate or complete.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill, or for any harm arising from reliance on an analysis, a missed or incorrect ingredient flag, or a product you decided to use or avoid. Where liability cannot be excluded, our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 20.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, and nothing affects your mandatory rights as a consumer in your country of residence.

14. Termination

You may stop using the App at any time by deleting it. We may suspend or terminate your access if you breach these terms or use the App in a way that harms us or other users.

15. Changes to these terms

We may update these terms as the App evolves. The effective date at the top will change, and material changes will be highlighted on this page or in the App. Continuing to use the App after an update means you accept the updated terms.

16. Contact

Questions about these terms: support@ingrelo.com.